GrabBee questions & answers

:( I have GrabBee+deluxe successfully installed on my PC (Win XP Pro SP3). Hopefully someone who also uses this software can answer me two questions:

1. The audio level coming through the USB Capture lead to my PC is so high that very audible distortion occurs on the resulting recording. I have tried reducing the "volume" fader on the GrabBee window but this only affects the sound coming directly through the speakers, the recorded audio is still highly distorted. Because I work in audio I was able to insert a -30 dB in-line attenuator to each audio channel but these have minimal effect despite their relatively high attenuation capability. I have found a workaround which is to simultaneously record the audio to an external audio editor (Adobe Audition) whilst transferring the video and a highly distorted audio track (for use as a guide to inserting/lining up the separate audio track) and after completion I insert the separate audio track in to my video editor and mute and eventually delete the audio recorded via the USB Capture. This works but is clumsy and does entail a very careful check for lip-sync etc.

Does anyone else have this problem and if so, how do you resolve it?

2. My antivirus (AVG 8 Pro) keeps telling me that the file ...ProgramFiles/USB_Video_Device/Utility/Host.exe contains the virus Win32/Fujacks. A quick Google search suggests this is not a "harmless threat" but if I allow my AV to quarantine the affected file GrabBee cannot run.

Can anyone else confirm whether they also have this "virus"? Is the software genuinely infected?

I should add I am running the latest versions of GrabBee and driver software (I checked on the VideoHome site).

TIA for any advice/help.

Jeff

Have changed computers since buying my GrabBee product. New computer has XP Service Pack 3 pre-installed.
When I try to install my GBrabBee product the computer asks for XP Service Pack 2 to be installed. Since I can't install SP2 (the computer states SP3 is the newer/better update) I have a major problem installing GrabBee.
Is there a way I can obtain an update from GrabBee that allows me to install it with SP3 in the system?
I cannot obtain a driver anywhere!
Can my GrabBee product be somehow installed using Xp SP2?

Help please.

Ronnie.